Privacy Policy

Effective Date: May 13, 2025

5to9home

Table of Contents

1. Introduction

This Privacy Policy describes how 5to9home ("we," "our," or "us") collects, uses, shares, and protects the personal information of users visiting or using our website 5to9home.com. By accessing our site and services, you agree to this Privacy Policy.

2. Information We Collect

A. Information You Provide

When users fill out a form to inquire or book a PG, we collect:

  • Full name
  • Phone number
  • Email address
  • Message or custom inquiry

We do not collect government-issued IDs such as Aadhaar, PAN, or passport.

B. Booking & Payment Info

Users may book a PG room by scanning a UPI QR code (GPay). This payment goes directly to our designated account. No external payment gateway is used. If a room is unavailable, the booking amount is refunded manually.

C. Automatically Collected Data

We may collect standard browsing information such as:

  • Device type, browser type
  • IP address
  • Pages visited on our site
  • Time spent on the site

This is used to improve website experience and is not linked to personal identities.

3. Use of Information

We use your information for the following:

  • To respond to inquiries
  • To confirm and manage PG bookings
  • To communicate through SMS, email, WhatsApp, or phone
  • To share your booking inquiry with the respective PG owner
  • To maintain security and improve service delivery

4. Information Sharing

We do not sell or rent your personal information.

However, we do share the basic information you provide (name, contact number, and inquiry message) with PG owners so they can prepare and confirm bookings. These owners are responsible for the final check-in and stay arrangements.

5. Communication

We may send you messages via:

  • WhatsApp
  • Email
  • SMS
  • Calls

These may include booking confirmations, updates, and promotions. You may opt out at any time by contacting us.

6. Data Storage & Security

We store user inquiries securely. Additionally, for safety and transparency:

  • We store photos of the PGs
  • We may also store CCTV footage of common areas in the PG premises (as per law)

7. Children and Minors

We do allow bookings for individuals under 18, such as students. However, guardianship or local emergency contact may be required by the PG owner, depending on their individual policy.

8. User Control & Rights

  • Users can request changes or deletion of their personal data by contacting us at support@5to9home.com.
  • You can also reach us via Instagram, YouTube, WhatsApp, or phone (details available on the website).

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our service implies your acceptance of those changes.

For questions or requests, please contact us at:

Email: support@5to9home.com

Website: www.5to9home.com

Address: 7M2X+M3R, Phagwara, Punjab 144411

© 2025 5to9home. All rights reserved.

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